Privacy Policy

Camper Alex RV

Effective Date: November 21, 2025

At Camper Alex RV (“Company,” “we,” “our,” or “us”), your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile RV repair services across Central Texas.

By accessing our website or engaging with our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in three primary ways: information you provide, information collected automatically, and information collected through cookies or third-party tools.

A. Personal Information You Provide

This includes information you voluntarily submit through forms, calls, or requests for service:

  • Name

  • Email address

  • Phone number

  • Physical address

  • Details about your RV and service needs

  • Payment information (processed securely through third-party platforms)

B. Usage Data (Automatically Collected)

When you access our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on each page

  • General location (city-level)

  • Error logs and diagnostic data

C. Cookies & Tracking Technologies

We may use:

  • Cookies (session & persistent)

  • Web beacons / pixels

  • Analytics tools (e.g., Google Analytics)

These help us understand website performance, improve user experience, and provide essential functionality.

2. How We Use Your Information

We may use collected information for the following purposes:

  • To provide, operate, and maintain our mobile RV repair services

  • To book and confirm appointments

  • To respond to questions, messages, and service requests

  • To process secure payments

  • To improve our website, services, and customer experience

  • To send service-related updates or confirmations

  • To comply with legal or regulatory obligations

  • To protect against fraud or unauthorized activity

We do not sell your personal information — ever.

3. Sharing & Disclosure of Information

We may share your information only under the following circumstances:

A. Service Providers

Trusted partners who assist with:

  • Payment processing

  • Appointment scheduling

  • Email communications

  • Website hosting

  • Analytics

These partners are contractually required to protect your data.

B. Legal Requirements

We may disclose information if required to:

  • Comply with applicable laws

  • Respond to subpoenas or lawful requests

  • Protect our rights, safety, or property

  • Cooperate with law enforcement

C. Business Transfers

If Camper Alex RV is ever acquired or undergoes a corporate restructuring, your data may transfer as part of that transition.

D. Mobile Information

In compliance with carrier and privacy guidelines:

  • No mobile-originated data (texting opt-in, phone numbers, etc.) is shared for marketing, resale, or promotional use

  • Text-message opt-in consent will never be disclosed

  • Mobile data is used strictly for service-related communication

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute protection.

5. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Fulfill legal obligations

  • Resolve disputes

  • Maintain business records

When no longer needed, data is securely deleted or anonymized.

6. Your Privacy Rights

Depending on your location (including GDPR or CCPA regions), you may have the right to:

  • Access the personal information we store about you

  • Request corrections to inaccurate information

  • Request deletion of your personal data

  • Opt out of certain data uses

  • Withdraw consent (where applicable)

  • Request information on how your data is used

To exercise these rights, reach out to us using the contact information below.

7. External Links

Our website may contain links to other sites. We are not responsible for the privacy practices of external websites.

8. Children’s Privacy

Our website and services are not intended for anyone under 16 years of age, and we do not knowingly collect information from minors.

If we learn that we have collected information from a minor, we will promptly delete it.

9. Policy Updates

We may update this Privacy Policy periodically. The “Effective Date” at the top will reflect the most current version.

Your continued use of our website or services means you accept any updates to this Policy.

10. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact us:

Camper Alex RV
Phone: 512-271-2556
Email: alex@camperalexrv.com
Service Area: Austin, Leander, Georgetown, Liberty Hill, Round Rock, and surrounding Central Texas